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Case Studies

Anonymised results from real engagements across multiple industries.

Challenge

A growing e-commerce operation was drowning in fragmented SaaS tooling — overlapping subscriptions, poor integration between platforms, and ballooning costs as they scaled. Each new tool added complexity without solving the underlying problem: a disconnected technology stack that created more work than it saved.

Approach

CIS Tech audited the full tooling landscape, identified redundancies, and built a consolidated suite of bespoke internal tools to replace multiple third-party SaaS subscriptions. Each tool was purpose-built for the client's exact workflows, with intelligent automation embedded throughout to reduce manual overhead.

Outcome

Significant reduction in total SaaS expenditure and a measurable decrease in total cost of ownership. Operations became leaner with fewer integration points and a single, coherent technology stack that the team could actually trust.

Bespoke SaaS Cost Reduction Systems Integration

Challenge

A recruitment firm was losing competitive advantage due to slow, manual processes across candidate sourcing, screening, and outreach — requiring heavy human effort at every stage. The team was spending more time on administration than on the relationship-building that actually wins placements.

Approach

CIS Tech designed and built a bespoke SaaS platform underpinned by AI-first principles. Intelligent automation handled initial screening, candidate matching, and communication workflows — while preserving critical human-in-the-loop checkpoints where judgement and nuance mattered most.

Outcome

Dramatic reduction in manual effort per placement. Recruiters refocused their time on relationship-building and high-value activities rather than administrative overhead. The platform continues to learn and improve with every interaction.

AI-First Bespoke SaaS Human-in-the-Loop Automation

Challenge

A business operating in the debt management lead generation space was struggling with slow lead capture, inconsistent response times, and manual processes that couldn't keep up with market demand. High-intent leads were going cold before anyone could respond.

Approach

CIS Tech introduced significant automation across the lead capture and response pipeline. AI-driven prioritisation ensured the highest-intent leads received immediate attention, while automated workflows handled qualification and initial engagement at scale — without sacrificing the human touch where it mattered.

Outcome

Massively accelerated speed-to-market for lead response. The business captured and converted leads far more efficiently, with reduced manual intervention throughout the pipeline. Response times went from hours to minutes.

AI Automation Process Optimisation Lead Generation Speed-to-Market

Challenge

A business operating in the ECO4 energy efficiency sector faced significant challenges identifying and qualifying eligible leads at scale. Manual processes dominated the pipeline, creating bottlenecks and inflating staffing costs relative to output.

Approach

CIS Tech applied AI-first principles to redesign the lead identification and qualification process from the ground up. Intelligent automation handled eligibility screening and prioritisation, while AI-driven data enrichment improved targeting accuracy. The entire pipeline was re-engineered to minimise human touchpoints without sacrificing quality.

Outcome

Massive reduction in human overhead across the lead identification pipeline. Process efficiency improved dramatically, enabling the business to handle significantly higher volumes with a leaner operation and faster turnaround times.

AI-First Lead Identification Process Automation ECO4 Efficiency

Challenge

Multiple small businesses approached CIS Tech with diverse operational pain points — from manual data entry and disconnected systems to inefficient customer-facing workflows. Each business was unique, but the underlying theme was consistent: too much human effort on tasks that should be automated.

Approach

CIS Tech ran structured discovery engagements to pinpoint the highest-impact bottlenecks, then applied a tailored mix of AI-first automation, bespoke lightweight tooling, and process redesign. No two solutions were identical — each was crafted for the specific business context and growth trajectory.

Outcome

Across engagements, clients consistently reported reduced manual workload, faster turnaround on key processes, and a clearer path to scaling operations without proportional headcount growth.

AI-First Process Redesign Automation Bespoke Solutions

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